◉ Berlin/Remote - Full-Time

One of the fastest-growing companies in the field of sustainably grown superfoods

Work or location: The Berlin-based start-up is dedicated tо empowering its community, promoting a healthy lifestyle, and inspiring its сuѕtоmеrѕ to demand thе best quality food standards by bringing food production into harmony with nature.

Key Responsibilities:

• Develop & execute customer relationship management campaigns to increase customer loyalty
• Prepare a set of universal customer relationship procedures & apply them at every level of the company
• Analyze customer behavior and measure their impact on business outcomes to update strategies 
• Maintain smooth communication with customers and promptly reply to their queries
• Respond and resolve customer complaints quickly and efficiently
• Divide customers into different classes based on common characteristics like demographics or behaviors and personalize the approach effectively
• Run effective promotional activities to optimize sales growth and customer retention
• Use existing customer data to gain new leads and potential customers
• Understand previous customer attitudes to better engage current customers
• Identify new and more cost-efficient communication channels with customers
• Identify the most efficient customer interaction approaches
• Prioritize them accordingly
• Keep customers updated about the latest collections
• Special offers in order to increase sales
• Adopt new trends & strategies to expand the customer base such as upselling and cross-selling 
• Coordinate different departments in terms of their customer interactions and establish a way to increase the level and effectiveness of their cooperation
• Notify admins and upper management about all the execution plans & required changes
• Monitor direct competitors of the company and find out how they handle customer relationships

Key Requirements:

• Bachelor’s degree in Engineering, Marketing, Business, Data Science/BI, IT or a related quantitative technology field 
• 5+ years of professional experience in the field of B2C CRM and ideally bring knowledge in the operation of common CRM systems (SQL, Python, HTML, knowledge is an advantage) 
• Previous experience in the operation and use of common email marketing tools for the planning, control and implementation of email campaigns
• You enjoy analyzing and working with new tools and media and implement these in order to maximize the customer experience
• A clear communicator—with solid written and oral communications skills in order to provide information to the stakeholders
• You bring in strong expertise and knowledge about customer insights and analytics out of your experience, ideally for online marketplaces or online shops
• A very good analytical ability and a structured way of working complete your profile