CRM Manager for e-Mobility Infrastructure provider (f/m/d)
Berlin/Remote - Full-Time

One of the fastest-growing companies in the field of sustainably grown superfoods

Work or location: The Berlin-based start-up is dedicated empowering its community, promoting a healthy lifestyle, and inspiring its сuѕtоmеrѕ to demand thе best quality food standards by bringing food production into harmony with nature.

Key Responsibilities:
  • Develop & execute customer relationship management campaigns to increase customer loyalty
  • Prepare a set of universal customer relationship procedures & apply them at every level of the company
  • Analyze customer behavior and measure their impact on business outcomes to update strategies
  • Maintain smooth communication with customers and promptly reply to their queries
  • Respond and resolve customer complaints quickly and efficiently
  • Divide customers into different classes based on common characteristics like demographics or behaviors and personalize the approach effectively
  • Run effective promotional activities to optimize sales growth and customer retention
  • Use existing customer data to gain new leads and potential customers
  • Understand previous customer attitudes to better engage current customers
  • Identify new and more cost-efficient communication channels with customers
  • Identify the most efficient customer interaction approaches
  • Prioritize them accordingly
  • Keep customers updated about the latest collections
  • Special offers in order to increase sales
  • Adopt new trends & strategies to expand the customer base such as upselling and cross-selling
  • Coordinate different departments in terms of their customer interactions and establish a way to increase the level and effectiveness of their cooperation
  • Notify admins and upper management about all the execution plans & required changes
  • Monitor direct competitors of the company and find out how they handle customer relationships
Key Requirements:
  • Bachelor’s degree in Engineering, Marketing, Business, Data Science/BI, IT or a related quantitative technology field
  • 5+ years of professional experience in the field of B2C CRM and ideally bring knowledge in the operation of common CRM systems (SQL, Python, HTML, knowledge is an advantage)
  • Previous experience in the operation and use of common email marketing tools for the planning, control and implementation of email campaigns
  • You enjoy analyzing and working with new tools and media and implement these in order to maximize the customer experience
  • A clear communicator—with solid written and oral communications skills in order to provide information to the stakeholders
  • You bring in strong expertise and knowledge about customer insights and analytics out of your experience, ideally for online marketplaces or online shops
  • A very good analytical ability and a structured way of working complete your profile